The vast majority of people gamble for fun, only spending what they can afford. However, we understand that some customers can get into difficulty. Help is available – both from our specially trained shop staff and from confidential support groups.
In April 2016, high street betting shops launched a multi-operator self exclusion scheme. Under the scheme, anyone who feels they may be developing a problem can call a telephone hotline to select the shops, or even entire areas, from which they wish to be excluded for a minimum of six months. Typically, this could be shops within the areas where they live, work or socialise.
Once the customer has provided the photo ID needed to complete the process, the details are sent to the relevant shops.
Call 0800 294 2060 or go online for more information.